How to Get an FBI Background Check by Phone: What You Need to Know

If you need an FBI background check for a visa, job, or adoption, calling the FBI directly won’t give you the report—you’ll still need to submit fingerprints or an online request. The FBI’s Identification Record, often called an FBI background check, is only released after fingerprint submission or an approved third-party channel like IdentoGO or US Legalization Services. Here’s how to avoid common pitfalls and get your report faster.

Why Calling the FBI Won’t Give You the Report

The FBI doesn’t accept phone requests for background checks because they require verified fingerprints or an official third-party channel to confirm your identity. Calling the FBI’s main line (1-800-225-5322) will only direct you to the correct process—it won’t speed up your request. Many people waste time calling, only to find out they still need to submit fingerprints or use an approved service.

Faster Alternatives to the FBI’s Standard Process

Instead of waiting weeks for the FBI to process your request, consider these options:

• IdentoGO by IDEMIA: Schedule an appointment at a fingerprinting location, and they’ll submit your prints directly to the FBI. Processing time is often 2–4 weeks.
• US Legalization Services: Some agencies help with fingerprinting and submission, handling the paperwork for you. This is useful if you’re abroad or need extra support.
• State Police Channels: If your state offers electronic fingerprinting, they can forward your prints to the FBI, sometimes cutting processing time in half.

Common Mistakes That Delay Your FBI Background Check

Even small errors can add weeks to your request. Watch out for these:

• Incorrect Fingerprinting: Using an unapproved fingerprinting service can lead to rejected submissions. Always use IdentoGO or a state-approved provider.
• Missing Details: Forgetting to include your full name, date of birth, or a valid mailing address can cause delays or rejections.
• Wrong Payment Method: Some services only accept specific payment types (credit card, money order). Double-check before submitting.

What to Do If Your FBI Background Check Is Rejected

If your request is rejected, the FBI will send a letter explaining why. Common reasons include:

• Fingerprints that are smudged or incomplete
• Missing or incorrect personal details
• Expired payment or incorrect fee

Fix the issue and resubmit as soon as possible. If you used a third-party service, they can often help resolve the problem faster than handling it yourself.

How Long Does an FBI Background Check Take?

Processing times vary, but here’s a realistic breakdown:

• Standard FBI Processing: 4–6 weeks after fingerprint submission
• IdentoGO/Third-Party: 2–4 weeks (faster due to streamlined submission)
• Expedited Options: Some services offer rush processing for an extra fee (check availability before ordering).

What If You Need the Report Urgently?

If you’re on a tight deadline, contact the agency requesting the background check—they may accept a temporary document or expedite the process. Some employers or visa offices can fast-track requests if you explain your situation. Always ask for flexibility before assuming the worst.

Final Checklist Before Submitting Your Request

Before you send anything, run through this list:

1. Confirm you’re using an approved fingerprinting service (IdentoGO or state police).
2. Double-check your personal details (name, DOB, address).
3. Verify payment method and amount.
4. Keep a copy of your submission confirmation.

Following these steps will save you time, frustration, and potential delays.